Frequently Asked Questions

Don't see the answer to your question? Feel free to call us at 1-877-STAY-EVR during business hours (Monday - Friday: 8:00 AM - 9:00 PM ET and Saturday - Sunday: 9:30 AM - 6:00 PM ET).

Questions regarding Endless Vacation Rentals

Accommodations
Planning and Reservations Process
Payment Process
Holds, Confirmations and Cancellations
Wyndham Rewards^® Points
Other Questions and Tips
Security Issues
Privacy Issues

Accommodations

How many resorts are there to choose from?
There are thousands of resort condos, villas, and cottages to choose from in the U.S., Europe, the Caribbean, Mexico and beyond.*

What makes Endless Vacation Rentals accommodations different from a hotel?
Whether traveling with family or friends, Endless Vacation Rentals offers spacious accommodations including resort condos, villas, and cottages-giving you the room to relax, spread out and still have everyone together. Enjoy the comforts of home, which may include a kitchen, washer/dryer, multiple bedrooms and the amenities of a luxury resort, such as a spa or workout facility.

Are there any handicapped-accessible accommodations?
Many of the properties offer handicapped-accessible accommodations. But because needs vary greatly, and each property is different, it is best to contact one of our Vacation Guides before booking at 1-877-STAY-EVR.

Are pets allowed?
No, for the most part, pets are not allowed on property. However, a select few properties do allow pets for an additional fee. Please contact the resort to check on their pet policy before bringing any pets with you.

Do I have to stay for a full week?
Not any more! We recently added inventory of 1-6 night stays for a number of resorts, based on availability. The only difference is that some resorts require a mandatory housekeeping fee when staying less than 7 nights (This information can be found on the resort detail page under "Resort News"). We will continue to offer 7 night stays for which, as long as you notify the resort in advance, you are usually free to check in or check out at any time during the seven-day period. Keep in mind, however, that you will still be paying for the full week if you check out early.

Finding less than 7 night stays is easy! Simply go about a regular search and if there is short stay availability it will show up within the availability table. If you need help finding a resort or availability, our knowledgeable Vacation Guides are ready to help - simply call them (during normal business hours) at: 1-877-STAY-EVR.

Most of the accommodations are booked in seven-day increments, and you are free to check out at any time during the seven-day period; however, keep in mind that you will still be paying for the full week.

Do I have to book from weekend to weekend, or can I choose a mid-week day to begin my vacation?
Vacations at most resorts are booked with Friday, Saturday or Sunday start dates.

When can I get the best availability?
Resorts are in highest demand during school calendar vacation dates. So if you are flexible with your check-in dates, you may be able to book some great off-peak deals.

Is the price shown per person or per unit?
All prices are shown per unit, which means it is the same price for one person up to and including the maximum occupancy of that accommodation. Other charges may apply.

Do I have to register to book a trip?
No, you do not have to register to book a trip. Simply book your reservation, and, if you need to access your booking at a later time or reference it when speaking to the call center, all you'll need is your confirmation number. It is imperative that you provide an accurate email address when creating a new booking as that is where we send confirmation. In addition, it is also recommended that you provide an accurate phone number in case we need to contact you with regard to your reservation.

Can I just make a deposit or must I pre-pay for the entire trip?
All vacations must be pre-paid.

Will taxes or other fees be charged to my account at the resort?
Taxes are included in the final price, unless otherwise indicated. Additional fees for housekeeping and other amenities vary by resort and will be assessed upon check-in. If the property you want to book does require a deposit, it will be mentioned within the property description and your confirmation email. Additionally, you may call our Vacation Guides (during normal business hours) for more information on your specific rental property: 1-877-STAY-EVR.

What are my payment options?
We accept credit cards from most countries, however, prices are always charged in U.S. Dollars.

Do you offer the option to hold a property?
For the most part we do not offer the option to hold a property. Most of the properties follow our three day cancellation policy whereby you can cancel your reservation up to three calendar days before (CST) your departure date and receive a 100% refund. For more about our refund policies see below.

How do I cancel or confirm a property I have on hold?
Once you place a hold you will receive a hold confirmation email. In there you will find a link to retrieve your hold confirmation and either cancel it or confirm it. If you take no action your hold will automatically cancel 48 hours after it was placed.

How do I check on a reservation?
To check on a reservation you may either call us at: 1-877-STAY-EVR or use our online tool to locate your booking simply by entering your confirmation number.

How do I receive confirmation?
You will receive confirmation via email. Please add: endlessvacationrentals@evrentals.com to your email safe list to safeguard your confirmation email from being marked as spam. Also make sure that you enter the correct email address when booking your accommodations. Please print the confirmation and bring it with you. If for some reason you do not receive your confirmation, please call us at: 1-877-STAY-EVR.

How do I cancel a reservation?
You may cancel your reservation by calling us at: 1-877-782-9387, during normal business hours or by using our online tool. Simply enter your first and last name and confirmation number then follow the instructions. Click here to view/change an existing reservation.

Is there a cancellation fee? What's the refund policy?
For all properties our cancellation policy is as follows:

• If a reservation is cancelled three or more calendar days (CST) prior to the check-in date, we will refund one hundred percent (100%) of the total rental amount.
• If a reservation is cancelled 2 or less calendar days (CST) prior to the check-in date, no refund will be made for any part of the rental amount.
• No refunds will be given for no-shows or early check-outs. The property is not authorized to make any exceptions.

What if I lose my confirmation information?
Call: 1-877-STAY-EVR during normal business hours.

How do I earn Wyndham Rewards points?
Members of the Wyndham Rewards program can now earn 10 points per dollar on qualifying weeklong EVRentals.com stays (not including tax, up to a maximum of 10,000 points). Wyndham Rewards points can be redeemed for airline tickets, theme park tickets, retail gift certificates and much more. Not familiar with the Wyndham Rewards program? Simply click here to learn more and/or join this free program today. Wyndham Rewards points may not be combined with any other promotion or discount and may not be earned on all properties. The earning or redeeming of Wyndham Rewards points cannot be combined with any other offer. Points will be deposited for qualifying reservations 2-4 weeks after travel has been completed.

How competitive are your prices compared to standard hotels?
For the cost of a long weekend at a hotel, you or your clients can often stay for a whole week at one of our vacation rentals.

Where do I find special discounts or search for last minute deals?
By registering you will receive emails about special offers. Additionally, you may also visit www.evrentals.com/last-minute-vacations.html to browse Last Minute Vacations up to 30 days in advance, starting as low as $349 USD*/week.

How old do I have to be to book a vacation?
The person booking the travel must be at least 21 years of age or older. The resort or property manager may otherwise refuse access to the reserved accommodation.

Do discount codes work on all properties?
Each discount code reflects a specific promotion and is only applicable to the property and/or time-frame established for that promotion.

Is there a connection between Endless Vacation^® Magazine and Endless Vacation Rentals?
Yes, Endless Vacation Rentals and Endless Vacation Magazine are both part of Group RCI, which is part of the Wyndham Worldwide family of companies. To learn more about Endless Vacation Magazine check out the website at – EndlessVacation.com

How competitive are your prices compared to standard hotels?
For the cost of a long weekend at a hotel, you or your clients can often stay for a whole week at one of our luxurious vacation resorts.

How old do I have to be to book a vacation?
The person booking the travel must be at least 21 years of age or older. The resort or property manager may otherwise refuse access to the reserved accommodation.

Do discount codes work on all properties?
Each discount code reflects a specific promotion and is only applicable to the property and/or time-frame established for that promotion.

What if I have a question about the types of accommodations you offer?
You may speak with one of our experienced Vacation Guides directly at 1-877-999-3223.

Are these family oriented resorts?
The resorts are designed and managed to accommodate groups of all sizes, from couples seeking a romantic getaway to large families in search of the ultimate adventure. The Mayan resorts offer a variety of activities for both adults and kids, and babysitting service is available with prior notice.

Whom should I contact about billing inquiries?
For all billing inquiries, please call 1-866-844-2016, during normal business hours.

How is your site secured?
The security of all information associated with our registrants is an important concern to us. We exercise care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, while we strive to protect your information. We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we use industry standard efforts to safeguard the confidentiality of your information, such as firewalls and Secure Socket Layers. However, perfect security does not exist on the Internet.

What is your privacy policy?
For more information on Privacy, please click here to read our Privacy Policy.

If you don't see the answer to your question, feel free to call us at 1-877-STAY-EVR during normal business hours.